Watermart

Installation & Sales of Water Filters and Water Softeners

Celebrating 30 years of All Star Water Treatment

Celebrating 30 years of All Star Water Treatment

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Serving Southern Ontario with Water Filtration Systems since 1991

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water treatment

Serving Southern Ontario with Water Filtration Systems since 1991

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Our History

Since 1991, Watermart® has been Southern Ontario’s premier choice for home, office, cottage, and commercial water filtration systems. Our multi-award winning water specialists and technicians provide seasoned advice, top-quality products, and professional installation that suit almost any budget.

Installation & Service

Didn’t buy your system from us? No problem!

We’ll professionally install and service your water filtration system – even if you bought it somewhere else! Just tell us about our system and we’ll arrange for professional, worry-free installation.

Featured Products

Client Reviews

My water filtration system needed its filters to be changed. I didn't purchase my system from Watermart but they didn't mind. They sent a technician, Zia, to change the filters. He did an excellent job. He was professional and courteous, he provided advice and was mindful about cleaning up. Highly recommend this company.
Angela Zehr
Angela Zehr
09:53 24 Jun 22
We've been using Watermart's services both at the office and at home for 25 years. From installation to upgrades and maintenance, the materials and technicians have invariably been excellent. Dave keeps a close eye on all aspects of his business, ensuring fairness and total satisfaction. Quality like this is rare.
Steven Carter
Steven Carter
15:54 23 Jun 22
We have been a reverse osmosis system customer for several years. Their original installation and annual servicing of the equipment has been good. But Zia really did an excellent job reinstalling the system in the basement of our new house when we moved recently. He is very knowledgeable, respectful and polite. Thanks Zia!
Mark Bridges
Mark Bridges
19:36 07 Jun 22
Once again and let’s keep this simple. Dave and his wonderfully attentive staff have taken care of us above and beyond what would normally be expected. If you want honest advice, the best system, a great service visit with Samir and not get oversold please be in touch with Dave at Watermart!
turner creek
turner creek
00:22 04 Jun 22
The whole team at Watermart have been extremely helpful! Donna was able to get me set up with a technician at a convenient time and George answered all my questions during installation. Great service overall!
Melissa Tan
Melissa Tan
13:13 24 May 22
Highly recommend Watermart. My experiences have always been excellent. I had my filters changed today and Zia, wa ls absolutely wonderful. Very friendly, answered all of my questions and left everything super tidy. Thank you, Zia
Mike Rodrigues
Mike Rodrigues
16:28 12 May 22
We have a well for our home water supply and after 8 years of trying to balance our iron and water softener needs, we finally discovered Watermart after going through 3 other water service providers. Water treatment can appear very complicated to the first time well user and I found Dave and Ken at Watermart to be the most logical, patient and friendly people to help us manage our water needs. It does not need to be overly complicated to manage water. It does need expert advice on what filters are best to solve for the particular well water. Dave and Ken provided that expert advice. Ken has serviced our reverse osmosis over the past 2 years and the taste is fantastic! He recently installed a new filter tank to solve for our heavy iron and we can already see a difference in the water quality. I highly recommend Watermart for their excellent advice and service in managing your water needs.
Peter Burns
Peter Burns
17:56 06 May 22
Very positive. Ken arrived on time. His work was clean. Did not leave a mess. Explained everything clearly. I will recommend him and Watermart. Samir came to service my water system. He arrived within the agreed time. I can totally recommend him as he was polite, very professional and informative. A very positive and pleasant experience
Louise Ferrari
Louise Ferrari
16:52 18 Apr 22
We love Watermart. They maintain their clients expertly. During their last scheduled call, they noticed our faucet dripped. Samir came to change out our old faucet (yes, we've been loyal clients for a long time!!). He wore a mask and the shoe covers and was on time. He efficiently changed the faucet in no time at all. If only all businesses took such pride in their products and work!
Robyn Tarshis
Robyn Tarshis
14:01 13 Apr 22
After years of hard water, we needed a Softener for the home. Based on previous ratings, Watermart seemed the like the best choice ... and we were correct! Donna and the others in the head office were pleasant to deal with, quick to reply, and answered our questions. Samir came to install the system, and was extremely courteous and professional in his work, and was done in no time. Thank you to the whole Watermart team.
Jeff Eason
Jeff Eason
19:10 31 Mar 22
We have been using Watermart for many years. They notify us when filters are due to be changed (Reminder). The service people are punctual, very polite & efficient. They also service my 97 year old mother & she always raves about the excellent service people. They explain everything in full. I would highly recommend this Company.
Bev Hennick
Bev Hennick
17:59 28 Mar 22
These guys have taken great care of me for years. Service is quick, professional, and minimally invasive. Things work every time, and the customer service is top notch. To my fellow hydrophiles, I say you are in good hands!
B Reckless
B Reckless
16:22 25 Mar 22
Highly recommend Watermart. They went above and beyond to help us with our filter system installation. We wanted to install our own filter system but we found out it had some issues. Watermart was extremely considerate and willing to help us fix this issue. Donna was super helpful and very lovely over the phone. Our technician Ulas was very knowledgeable, professional and went over the top to help us. Mike was patient and very understanding with the last-minute schedule change. Quality service.
A. Shiao
A. Shiao
20:49 15 Mar 22
Tried to write a new review but it one let me! Thank you Samir for the yearly maintenance of changing the filters. You are so pleasant and courteous and knowledgeable. I highly recommend Watermart to anyone. Everyone is very professional. Amazing Service from start to finish! Friendly, polite, knowledgeable staff! Installation rep was amazing! Installed system in no time, explained system well and what to do. Water taste great! No more lugging big jugs of water! Highly recommend this company!
L Rock
L Rock
20:37 10 Mar 22
Just got the regular maintenance of our reverse osmosis water system (filter & membrane change). Samir was the tech who came and he was courteous and explained clearly what was done and the post-service steps needed. He also helped fixed our leaky faucet. It was a pleasant experience.
Raymond chik
Raymond chik
20:35 28 Feb 22
Very good service. Zia came by to replace out filters which we do annually. He was very pleasant, knowledgeable and made sure to answers any questions I had. They also gave us a follow up phone call the next day to make sure everything was functioning well and see if we had any questions. Great customer service and company. Thank you!
Quincy Barker
Quincy Barker
23:11 11 Feb 22
Our neighbour highly recommended Watermart to us because they had a pleasant experience working with them. So we got in touch and worked with Donna who was incredibly professional and a pleasure to deal with. She explained the entire process to us, the benefits of each of their systems and services and gave us a competitive price.Installation went smoothly as well. However a few months later we notice brown water stains on our toilets and fridge filtered drinking water tap which turned out to be iron. Watermart was happy to come out and adjust the settings to make sure we were satisfied. Dave, who I believe is the owner even called himself to make sure we were happy. We highly recommend their services.
Shad A
Shad A
19:33 08 Feb 22
Our neighbour recommended Watermart because they had a pleasant experience with them. So we got in touch and worked with Donna who professional and a pleasure to deal with. She explained the entire process to us, the benefits of each of their systems and services and Gabe is a competitive price. Install went smoothly as well. However a few months later we notice brown water stains on our toilets and fridge filtered drinking water tap which turned out to be iron. Watermart was happy to come out and adjust the settings to make sure we were happy. Dave who I believe is the owner even called himself to make sure we were satisfied. We highly recommend their services.
Shad A
Shad A
19:06 08 Feb 22
Can’t say enough about the service and professionalism of the Watermart team. I don’t typically give reviews but was compelled by the 5-star service. With a plethora of great choices available, I landed on Watermart (twice) thanks in large part to the exceptional and expeditious service provided by Donna. She answered every one of my questions all the while not making it feel like she was pushing me on the product. The installation was just as efficient. Ken did a marvellous job (both times) making sure I knew what he’d done and answered any questions I had with operation and maintenance, although to be quite honest the units are very self sufficient. My only job is to fill the salt bin. All that said, the Watermart team performed at a level that exceeded my expectations.
Kelvin Ong
Kelvin Ong
10:33 08 Feb 22
The folks at Watermart were very helpful, answering all questions, giving us a number of options (without pressure), and the serviceman who installed our new water softener system was efficient and polite, again taking the time to answer all questions and troubleshoot our piping system (we added a bypass for our fridge). They also called the following day to check in, which we greatly appreciated. We are very satisfied with our purchase.
Jason Binder
Jason Binder
02:17 21 Jan 22
We had Samir over to replace a faulty control head in our water softener. He was knowledgeable, polite and super efficient. We're very pleased with the experience and would strongly recommend Watermart to anyone in need of their services.
Mark Felepchuk
Mark Felepchuk
19:52 20 Jan 22
Watermart has been a fantastic provider of all our water related needs in our home, for a number of years, now. Samir was pleasant to deal with, was very efficient, and answered all our questions! On time, and the Carbon filter and Reverse Osmosis work was completed with no challenges. I am VERY PLEASED with the service and the Watermart products! Thanks again!
Frank C
Frank C
22:43 12 Jan 22
I don’t often write reviews but felt compelled to, because of such a wonderful experience. We needed both a water softener and a purifying system for our home. Samir came and installed both without any problems! He was kind and courteous and everyone in the office was always very helpful! Thank you Watermart!! I highly recommend this company!
Erin Schaeffer
Erin Schaeffer
23:27 06 Jan 22
Watermart has once again come to my rescue. Our technician Samir was professional, knowledgeable and great to work with. Overall, they offer great services and products at great prices. I highly recommend this company for all of your water filtration needs.
Melinda Denicola
Melinda Denicola
17:44 30 Dec 21
I fully trust Watermart and highly recommend them for their expertise with installing and maintaining various kinds of water filters. And especially for their wonderfully friendly service! We first used Watermart in 2014 when we installed a whole home filter in our old house and we have recently asked them to return to install a similar filter in our new house, along with an under counter system. Each interaction with their sales team, technical advisors and installation experts has been a pleasure and I look forward to using them for years to come.
Toby Pilling
Toby Pilling
01:55 21 Dec 21
We have been long time customers of Watermart (approx 20 plus years) and have found them to be a very knowledgeable and ethical company that provides excellent products and advice. The installation technicians are respectful and well trained and the customer service is top notch. We have recommended Watermart to others and will continue to do so!
Susan R
Susan R
14:53 24 Oct 21
We have had 2 installations through Watermart, each for both a reverse osmosis filter and water softener. Our recent installation was performed by Zia and he was amazing. They came quickly as we just moved, and completed the work with the utmost of courtesy and professionalism. Highly recommend this company!
Bernard Ockrant
Bernard Ockrant
03:01 06 Oct 21
We had an excellent experience with this business. We had a Reverse Osmosis system installed under our kitchen sink, and a shower filter added in our main bath. The difference with both is amazing. Worth every penny, since Pickering water has such a strong chlorine smell/taste. Now our drinking/cooking water tastes wonderful, and showers don't smell like a public pool! Out technician, Ken, was on time, very polite and communicative (no sales pressure at all!), worked fast, and cleaned up after. Couldn't be happier. Would recommend Watermart anytime.
Meg R
Meg R
15:18 23 Sep 21
I have been a satisfied customer of Watermart for years. I cannot say enough about how worry-free, maintenance-free and easy the experience has been with Watermart. Leaving me with sparkling clean, filtered delicious water on tap. Service and communication are extremely professional, thoughtful and kind, on the phone and in person. I especially want to thank Zia, who is a consummate professional and always provides one of the best customer service experiences I've ever had at any business. Support small business!.
WAYDE WATERS2020
WAYDE WATERS2020
16:52 02 Sep 21
We had a multistage drinking water filter system installed. Donna was awesome in helping us select a system that best meets the needs of what we were looking for. She was clear, honest, and responsive! George showed up on time, did a nice clean job, and was friendly and professional. He explained everything we needed to know and took the time to answer our questions. All around great experience. I would certainly recommend Watermart!!
Greg Coles
Greg Coles
01:56 26 Aug 21
Zia did a terrific job replacing our old water filtration system. He was totally professional and took the time to walk me through the new installation when it was completed. First class all the way!
Allan Perez
Allan Perez
20:10 17 Aug 21
Zia came in last Friday to replace my filter and help check my softener system. He was very patient answering my questions and explained how the system works in a way that is very easy to understand. I really appreciate the customer service he has provided to me, very kind and professional. Thank you!
Annie Zhang
Annie Zhang
05:35 29 Jul 21
Zia has taken care of our RO system since day 1 and he is amazing! Incredibly professional, kind and honest. It’s because of him and Donna we will continue to add products from Watermart. Thanks so much!
Burgandi Caudle
Burgandi Caudle
19:09 26 Jul 21
Let's keep this simple. Dave and his wonderfully attentive staff have taken care of us above and beyond what would normally be expected for many years. If you want honest advice, the best system, great service with Ken, and not get oversold please be in touch with Dave at Watermart!
turner creek
turner creek
14:19 14 Jul 21
Watermart has installed a 3 stage water filtration system and 30K water softener for us and we couldn't be happier with the experience. Donna and Dave are always a pleasure to deal with. They provide excellent service and fair pricing. Our technicians, Ken and George, were very professional and courteous. Will definitely recommend Watermart to my friends and family!
Kenny Leung
Kenny Leung
21:52 14 May 21
Thank you Ken! I can always count on your excellent servicing of both my UV and Reverse Osmosis systems. Job well done!
Barb Buchak
Barb Buchak
20:27 31 Mar 21
Quick and efficient. Amazing organization all the way from the owner, to who you consult eith (Donna) and to the technician. Ron was very professional, quick & clean. He came right on time and walks through the entire process with you. Their service is second to none This is my second review. I had an issue with my RO filter and Allison and Mike were fantastic They had an amazing technician (Ken) come out and fix everything within 24-48 hours. The follow up call from Donna to make sure we were happy was much appreciated. They understand what customer service really is.
Rahul Pal
Rahul Pal
21:35 16 Mar 21
I heard about Watermart from one of our friends and I did contact them to get more details about a reverse osmosis system. Very knowledgeable, Donna explained all the details and had patience to listen to my needs and on my second call Dave recommended what would work in my case. George came in to install the system, it was a pleasure to deal with him, he worked through the challenges on site and did an excellent job. I'm so impressed with the taste of the water! All in all a well done job!
Stefan M. Stamate
Stefan M. Stamate
23:28 04 Feb 21
I'd like to thank Donna-Maria, Mike and the Watermart team for their installation and help. We had a water softening system and whole house filter put in our house. Donna-Maria was of great help with advice and not over selling me. The installer (I'm sorry, I've forgotten his name) was on time, professional and thorough. A few days into having the system, I thought there was an issue with brine tank. Mike was super helpful and patient. He had a tech come out once more and completely test everything. (Turns out, I'm dumb and should stay off Google.) Everything was working fine. Thanks again for your help. I would happily reference for Watermart.
Adam Archdekin
Adam Archdekin
20:46 04 Feb 21
Absolutely loved the installation process with Watermart. Donna was extremely kind and friendly! Zia (technician) was extremely kind and professional as well. Love what they did for my house! - William
Jin Yu
Jin Yu
18:58 21 Jan 21
Just had George come in today to install a brand new water softener that I had purchased. He ran through the complete setup with me as this was a brand new installation and began working on the it immediately and finished an excellent job in the allotted time which was just shy of two hours. I would also like to point out that it all started with Donna reaching out to me and understanding my requirements. Because this was a softener that I purchased on my own, I shared pictures of the product, make & model and all the attachments that came with it. Based on all these details she gave me the estimated time and cost involved which was fair. After George completed the install, there were no additional charges other than the cost of labor and parts. So the estimates were spot on. All in all... A job well done. I would recommend this company and its people to anyone who needs this type of work.
Cyril Rodrigues
Cyril Rodrigues
01:19 17 Dec 20
What an amazing experience it was with Watermart! The installation of the water softener began with George - he came to our home on time in the 1-hour agreed upon interval, assessed the situation in the furnace room, explained and answered my questions of the system and procedures involved, installed the softener with care, cleaned up the working area, taught me how to maintain the unit and the salt preferred. He was kind and patient in answering all of our questions. He also followed-up the next day to add a foam around the tubing to avoid direct contact with the metal vents. Thank you George for your time and efforts! Equally amazing was Donna - who answered our initial request for a water softener. She inquired about our home and offered an option that met our current and future needs. She was genuine, did not pressure us to buy, and allowed us to take our time to examine and review all options available to us. In the end, like many of the other homeowners on HomeStars and Google, we are extremely satisfied and happy with the service and products provided by Watermart. The team truly puts their clients first and offers a first-class customer experience!! We wish all the best to the Watermart team, on behalf of our family, and we look forward to working with you again on future water system needs for our family.
Jessica & Tommy Tam
Jessica & Tommy Tam
02:15 16 Nov 20
I have been a Watermart customer for many years and their customer service is unwavering excellence. They have so many great reviews for no other reason than they earn them with every interaction. I had Ken come to service my equipment last week. Polite, and efficient, he kept the standards I’m used to with this fabulous company.
Julie Harris
Julie Harris
23:46 02 Nov 20
Was suspicious at first because of so many positive reviews, but now I understand why. Plumbers get bonus for the positive reviews and they absolutely earn them. Sameer did a great job and went above and beyond to chase after a delayed brine float for the water softener. He wore a mask through out the entire job, kept the install neat, and was very thorough cleaning the area after. Donna the sales rep, was always courteous and provided very specific answers my long list of questions about specs and install process. Donna was able to price match for the same unit that was on sale at a nearby retailer.
Samson Wong
Samson Wong
03:20 28 Oct 20
The entire customer service experience is great. I was surprised by the follow up call and email for service this year - only because this is not normal. It's not one and done - they treat you as if it is an ongoing client relationship.
Reigen Wingfield
Reigen Wingfield
18:39 25 Oct 19
My experience with Watermart was excellent, from start to finish. They offered a number of different options & info on the various types of water filtration. They made suggestions on what would be best suited to my needs - without trying to over sell. Installation was efficient & the technician was very knowledgeable & courteous. I'm told they will contact me a year from now to remind me my filters need changing. Love it! Update 3 years later: Still LOVE Watermart. They send me friendly reminders that my filtration system needs annual maintenance. While I could do this myself, I am happier to have a professional make sure everything is working properly. They are always on time, courteous & efficient.
Zoey Zoric
Zoey Zoric
03:30 19 Oct 19
Watermart and their service is first rate. They come when they say; their service is professional and efficient. Their service plan is definitely worth considering. I highly recommend this company
Ron Dutcher
Ron Dutcher
19:55 18 Oct 19
Extremely knowledgeable and professional staff. I don't think I've met anyone as versed in the science of drinking water as Dave. Very competitive prices. This is my third home system with Watermart. Install was quick, clean and hassle free.
Basil P
Basil P
17:46 25 Sep 19
An overall satisfying experience. The website itself had all the necessary information about the company, its products and services. Donna who assisted me further through a phone call conversation was very professional and knowledgeable. She provided a convenient installation date and time. It was easier to reach her, every time I required some clarification. The technician, Murtazio, was professional as well. He was friendly, and he finished the installation smoothly. Thank you very much!
Visakh Kunnathully
Visakh Kunnathully
20:22 30 Aug 19
An overall satisfying experience. The website itself had all the necessary information about the company, its products and services. Donna who assisted me further through a phone call conversation was very professional and knowledgeable. She provided a convenient installation date and time. It was easier to reach her, every time I required some clarification. The technician, Murtazio, was professional as well. He was friendly, and he finished the installation smoothly. Thank you very much!
Visakh Kunnathully
Visakh Kunnathully
20:22 30 Aug 19
Everything was 5 stars from choosing the system that I needed up to install and post install follow up. Ken who installed my system was very punctual and really good and knowledgeable at what he does. Donna who did all the coordination and booking the install was very helpful and very professional. Watermart is highly recommended. Thank you for an exceptional service and for the high quality water filtration system.
Ben Centeno
Ben Centeno
20:59 06 Aug 19
Talk to Watermart first if your interested in anything to do with water filtration. Had a great experience from start to finish, thanks to all the staff Dave, Donna-Maria, Ron & Allison that made it a hassle free experience. Not the cheapest but you get what you pay for when its all said and done. I continue to use and have Watermart service my installed system as they contact me in a timely manner to let me know that filters need to be changed for best results. The service technician have always kept to the date and time agreed to and do a thorough job removing, sanitizing, replacing filter and cleaning up any debris or water spills.
Sam J
Sam J
15:00 25 Jul 19
Great experience as usual. They have been providing service for a few years now and are always pleasant and professional. Thank you for the wonderful customer service!
shira
shira
05:36 24 Jul 19
Once again Watermart delivers stellar service - Nosir was A-1 - friendly and knew his stuff! Thanks Guys!
scott hendershot
scott hendershot
01:38 19 Jul 19
Watermart did a great job for me again this year. They gave me a call to remind me I was due for service, were on time, used surgical gloves and food-grade peroxide to make sure my system was clean and then didn't leave any mess. The technician was also a friendly guy. This is one of the few service companies I deal with that I know are going to be truly professional. Highly recommended.
Graham Blair
Graham Blair
17:38 25 Jun 19
Very positive. Ken arrived on time. His work was clean. Did not leave a mess. Explained everything clearly. I will recommend him and Watermart.
Louise Ferrari
Louise Ferrari
17:04 10 May 19
Everyone at Watermart is a pleasure to work with. I have been using their service for about 8 years now and they have always been a highly recommended company in my books. Their service guys are friendly and quick and always clean up after themselves. They take time to help you with any questions I have as well. Watermart is HIGHLY recommended.
Tracy Oxtoby
Tracy Oxtoby
14:53 03 May 19
I recommend this company for your water filtration needs. We have had ours for over a decade which Watermart services annually. Ken our Service Technician who completed our most recent maintenance was thorough, courteous and professional.
Rachelle Sunga Cheng
Rachelle Sunga Cheng
02:22 23 Apr 19
This review is from Howard Craig: Donna and Hugh were terrific on the phone and welcoming to help us to your office with our Berkey... it turns out there was some difficulty with the system and your team took the time to assist....this kind of service is what will keep customers coming back....I would be happy to recommend you and your service to others and should we need filters etc... or other attention we will be calling you and your team.
Cherisse Corradetti
Cherisse Corradetti
20:07 28 Mar 19
There’s a reason this company has five stars. They treated me like a human being, worthy of their time and effort when things are going well and when things aren’t working out. I bought a Berkey from Dave and it wasn’t filtering properly. Hugh spent the next two days troubleshooting and eventually fixing the problem. It’s a surprise to feel taken care of by a company in this day and age but this kind of service makes me realize that there’s good people doing good things out there.
Ada O
Ada O
13:10 26 Mar 19
Recently leased the water cooler for our office and had a really good experience. Donna from the office provided me with detailed explanations of the products, and we were able to install the machine the next day! Ron came to install the machine the next day- very professional and made the piping line very clean by stapling it along the baseboards. A week later, I got a follow up call from Hugh to make sure everything is okay.. The taste of water is great, cooler works well and I have to emphasize excellent customer service. Highly recommend!
Lina Yang
Lina Yang
19:43 28 Jan 19
Watermart provided top of the line care to our water treatment needs for many years. Ron Anderson always delivers best service with great care and knowledge about water filtration systems.. We would highly recommend Watermart and Ron to address all kinds of water filtration needs.
Anna Zamriga
Anna Zamriga
03:43 25 Jan 19
The technician who installed our new water filter was very knowledgeable, professional and courteous. Watermart offers a great product and our family now enjoys clean, fresh filtered water from our tap without worrying about environmental problem caused by bottled water. Thanks
Pierre Cote
Pierre Cote
19:43 17 Jan 19
I have been a Watermart customer for 3 years now and am very happy with the service I've received. They give me a call when my system is due for service (I would never remember otherwise). They set up a service call in a 1 hour window (unlike some companies who have me sitting around for hours waiting for their technician). Yasser, was on time, was very friendly and did a thorough and very clean job. I highly recommend Watermart. Good people!
Barootsnikov
Barootsnikov
23:11 15 Jan 19
Got our whole house water system last year and needed our annual service, Ken came by, very nice and well mannered guy. He was courteous and clean, didn't leave any mess at all and explained to me what I was suppose to do afterwards. Definitely someone I would request again for my next service. Very professional company! Highly recommend!
Gabriel Chan
Gabriel Chan
18:02 07 Jan 19
Talk to Watermart first if your interested in anything to do with water filtration. Had a great experience from start to finish, thanks to all the staff Dave, Donna-Maria, Ron & Allison that made it a hassle free experience. Not the cheapest but you get what you pay for when its all said and done.
Sam J
Sam J
17:41 15 Dec 18

Recently leased the water cooler for our office and had a really good experience. Donna from the office provided me with detailed explanations of the products, and we were able to install the machine the next day! Ron came to install the machine the next day- very professional and made the piping line very clean by stapling it along the baseboards. A week later, I got a follow up call from Hugh to make sure everything is okay.. The taste of water is great, cooler works well and I have to emphasize excellent customer service. Highly recommend!
Lina Yang
Lina Yang
19:43 28 Jan 19
I have been a Watermart customer for 3 years now and am very happy with the service I’ve received. They give me a call when my system is due for service (I would never remember otherwise). They set up a service call in a 1 hour window (unlike some companies who have me sitting around for hours waiting for their technician). Yasser, was on time, was very friendly and did a thorough and very clean job. I highly recommend Watermart. Good people!
Barootsnikov
Barootsnikov
23:11 15 Jan 19
Watermart provided top of the line care to our water treatment needs for many years. Ron Anderson always delivers best service with great care and knowledge about water filtration systems.. We would highly recommend Watermart and Ron to address all kinds of water filtration needs.
Anna Zamriga
Anna Zamriga
03:43 25 Jan 19
Got our whole house water system last year and needed our annual service, Ken came by, very nice and well mannered guy. He was courteous and clean, didn’t leave any mess at all and explained to me what I was suppose to do afterwards. Definitely someone I would request again for my next service. Very professional company! Highly recommend!
Gabriel Chan
Gabriel Chan
18:02 07 Jan 19
Talk to Watermart first if your interested in anything to do with water filtration. Had a great experience from start to finish, thanks to all the staff Dave, Donna-Maria, Ron & Allison that made it a hassle free experience. Not the cheapest but you get what you pay for when its all said and done.
Sam J
Sam J
17:41 15 Dec 18
The technician who installed our new water filter was very knowledgeable, professional and courteous. Watermart offers a great product and our family now enjoys clean, fresh filtered water from our tap without worrying about environmental problem caused by bottled water. Thanks
Pierre Cote
Pierre Cote
19:43 17 Jan 19
There’s a reason this company has five stars. They treated me like a human being, worthy of their time and effort when things are going well and when things aren’t working out. I bought a Berkey from Dave and it wasn’t filtering properly. Hugh spent the next two days troubleshooting and eventually fixing the problem. It’s a surprise to feel taken care of by a company in this day and age but this kind of service makes me realize that there’s good people doing good things out there.
Ada O
Ada O
13:10 26 Mar 19
This review is from Howard Craig: Donna and Hugh were terrific on the phone and welcoming to help us to your office with our Berkey… it turns out there was some difficulty with the system and your team took the time to assist….this kind of service is what will keep customers coming back….I would be happy to recommend you and your service to others and should we need filters etc… or other attention we will be calling you and your team.
Cherisse Corradetti
Cherisse Corradetti
20:07 28 Mar 19
I recommend this company for your water filtration needs. We have had ours for over a decade which Watermart services annually. Ken our Service Technician who completed our most recent maintenance was thorough, courteous and professional.
Rachelle Sunga Cheng
Rachelle Sunga Cheng
02:22 23 Apr 19
Everyone at Watermart is a pleasure to work with. I have been using their service for about 8 years now and they have always been a highly recommended company in my books. Their service guys are friendly and quick and always clean up after themselves. They take time to help you with any questions I have as well. Watermart is HIGHLY recommended.
Tracy Oxtoby
Tracy Oxtoby
14:53 03 May 19
Very positive. Ken arrived on time. His work was clean. Did not leave a mess. Explained everything clearly. I will recommend him and Watermart.
Louise Ferrari
Louise Ferrari
17:04 10 May 19
Watermart did a great job for me again this year. They gave me a call to remind me I was due for service, were on time, used surgical gloves and food-grade peroxide to make sure my system was clean and then didn’t leave any mess. The technician was also a friendly guy. This is one of the few service companies I deal with that I know are going to be truly professional. Highly recommended.
Graham Blair
Graham Blair
17:38 25 Jun 19
Once again Watermart delivers stellar service – Nosir was A-1 – friendly and knew his stuff! Thanks Guys!
scott hendershot
scott hendershot
01:38 19 Jul 19
Great experience as usual. They have been providing service for a few years now and are always pleasant and professional. Thank you for the wonderful customer service!
shira
shira
05:36 24 Jul 19
Talk to Watermart first if your interested in anything to do with water filtration. Had a great experience from start to finish, thanks to all the staff Dave, Donna-Maria, Ron & Allison that made it a hassle free experience. Not the cheapest but you get what you pay for when its all said and done.I continue to use and have Watermart service my installed system as they contact me in a timely manner to let me know that filters need to be changed for best results.The service technician have always kept to the date and time agreed to and do a thorough job removing, sanitizing, replacing filter and cleaning up any debris or water spills.
Sam J
Sam J
15:00 25 Jul 19
Everything was 5 stars from choosing the system that I needed up to install and post install follow up. Ken who installed my system was very punctual and really good and knowledgeable at what he does. Donna who did all the coordination and booking the install was very helpful and very professional. Watermart is highly recommended. Thank you for an exceptional service and for the high quality water filtration system.
Ben Centeno
Ben Centeno
20:59 06 Aug 19
An overall satisfying experience. The website itself had all the necessary information about the company, its products and services. Donna who assisted me further through a phone call conversation was very professional and knowledgeable. She provided a convenient installation date and time. It was easier to reach her, every time I required some clarification. The technician, Murtazio, was professional as well. He was friendly, and he finished the installation smoothly. Thank you very much!
Visakh Kunnathully
Visakh Kunnathully
20:22 30 Aug 19
An overall satisfying experience. The website itself had all the necessary information about the company, its products and services. Donna who assisted me further through a phone call conversation was very professional and knowledgeable. She provided a convenient installation date and time. It was easier to reach her, every time I required some clarification. The technician, Murtazio, was professional as well. He was friendly, and he finished the installation smoothly. Thank you very much!
Visakh Kunnathully
Visakh Kunnathully
20:22 30 Aug 19
Extremely knowledgeable and professional staff. I don’t think I’ve met anyone as versed in the science of drinking water as Dave. Very competitive prices. This is my third home system with Watermart. Install was quick, clean and hassle free.
Basil P
Basil P
17:46 25 Sep 19
My experience with Watermart was excellent, from start to finish. They offered a number of different options & info on the various types of water filtration. They made suggestions on what would be best suited to my needs – without trying to over sell. Installation was efficient & the technician was very knowledgeable & courteous. I’m told they will contact me a year from now to remind me my filters need changing. Love it!Update 3 years later:Still LOVE Watermart. They send me friendly reminders that my filtration system needs annual maintenance. While I could do this myself, I am happier to have a professional make sure everything is working properly. They are always on time, courteous & efficient.
Zoey Zoric
Zoey Zoric
03:30 19 Oct 19
Watermart and their service is first rate. They come when they say; their service is professional and efficient. Their service plan is definitely worth considering. I highly recommend this company
Ron Dutcher
Ron Dutcher
19:55 18 Oct 19
The entire customer service experience is great. I was surprised by the follow up call and email for service this year – only because this is not normal. It’s not one and done – they treat you as if it is an ongoing client relationship.
Reigen Wingfield
Reigen Wingfield
18:39 25 Oct 19
Just had George come in today to install a brand new water softener that I had purchased. He ran through the complete setup with me as this was a brand new installation and began working on the it immediately and finished an excellent job in the allotted time which was just shy of two hours.I would also like to point out that it all started with Donna reaching out to me and understanding my requirements. Because this was a softener that I purchased on my own, I shared pictures of the product, make & model and all the attachments that came with it. Based on all these details she gave me the estimated time and cost involved which was fair. After George completed the install, there were no additional charges other than the cost of labor and parts. So the estimates were spot on.All in all… A job well done. I would recommend this company and its people to anyone who needs this type of work.
Cyril Rodrigues
Cyril Rodrigues
01:19 17 Dec 20
Absolutely loved the installation process with Watermart. Donna was extremely kind and friendly! Zia (technician) was extremely kind and professional as well. Love what they did for my house! – William
Jin Yu
Jin Yu
18:58 21 Jan 21
Was suspicious at first because of so many positive reviews, but now I understand why. Plumbers get bonus for the positive reviews and they absolutely earn them.Sameer did a great job and went above and beyond to chase after a delayed brine float for the water softener. He wore a mask through out the entire job, kept the install neat, and was very thorough cleaning the area after.Donna the sales rep, was always courteous and provided very specific answers my long list of questions about specs and install process. Donna was able to price match for the same unit that was on sale at a nearby retailer.
Samson Wong
Samson Wong
03:20 28 Oct 20
I have been a Watermart customer for many years and their customer service is unwavering excellence.They have so many great reviews for no other reason than they earn them with every interaction. I had Ken come to service my equipment last week. Polite, and efficient, he kept the standards I’m used to with this fabulous company.
Julie Harris
Julie Harris
23:46 02 Nov 20
What an amazing experience it was with Watermart! The installation of the water softener began with George – he came to our home on time in the 1-hour agreed upon interval, assessed the situation in the furnace room, explained and answered my questions of the system and procedures involved, installed the softener with care, cleaned up the working area, taught me how to maintain the unit and the salt preferred. He was kind and patient in answering all of our questions. He also followed-up the next day to add a foam around the tubing to avoid direct contact with the metal vents. Thank you George for your time and efforts!Equally amazing was Donna – who answered our initial request for a water softener. She inquired about our home and offered an option that met our current and future needs. She was genuine, did not pressure us to buy, and allowed us to take our time to examine and review all options available to us.In the end, like many of the other homeowners on HomeStars and Google, we are extremely satisfied and happy with the service and products provided by Watermart. The team truly puts their clients first and offers a first-class customer experience!!We wish all the best to the Watermart team, on behalf of our family, and we look forward to working with you again on future water system needs for our family.
Jessica & Tommy Tam
Jessica & Tommy Tam
02:15 16 Nov 20
I heard about Watermart from one of our friends and I did contact them to get more details about a reverse osmosis system. Very knowledgeable, Donna explained all the details and had patience to listen to my needs and on my second call Dave recommended what would work in my case. George came in to install the system, it was a pleasure to deal with him, he worked through the challenges on site and did an excellent job. I’m so impressed with the taste of the water! All in all a well done job!
Stefan M. Stamate
Stefan M. Stamate
23:28 04 Feb 21
I’d like to thank Donna-Maria, Mike and the Watermart team for their installation and help. We had a water softening system and whole house filter put in our house. Donna-Maria was of great help with advice and not over selling me. The installer (I’m sorry, I’ve forgotten his name) was on time, professional and thorough. A few days into having the system, I thought there was an issue with brine tank. Mike was super helpful and patient. He had a tech come out once more and completely test everything. (Turns out, I’m dumb and should stay off Google.) Everything was working fine. Thanks again for your help. I would happily reference for Watermart.
Adam Archdekin
Adam Archdekin
20:46 04 Feb 21
Let’s keep this simple. Dave and his wonderfully attentive staff have taken care of us above and beyond what would normally be expected for many years. If you want honest advice, the best system, great service with Ken, and not get oversold please be in touch with Dave at Watermart!
turner creek
turner creek
14:19 14 Jul 21
Quick and efficient. Amazing organization all the way from the owner, to who you consult eith (Donna) and to the technician. Ron was very professional, quick & clean. He came right on time and walks through the entire process with you. Their service is second to noneThis is my second review. I had an issue with my RO filter and Allison and Mike were fantasticThey had an amazing technician (Ken) come out and fix everything within 24-48 hours. The follow up call from Donna to make sure we were happy was much appreciated.They understand what customer service really is.
Rahul Pal
Rahul Pal
21:35 16 Mar 21
Zia came in last Friday to replace my filter and help check my softener system. He was very patient answering my questions and explained how the system works in a way that is very easy to understand. I really appreciate the customer service he has provided to me, very kind and professional. Thank you!
Annie Zhang
Annie Zhang
05:35 29 Jul 21
Watermart has installed a 3 stage water filtration system and 30K water softener for us and we couldn’t be happier with the experience. Donna and Dave are always a pleasure to deal with. They provide excellent service and fair pricing. Our technicians, Ken and George, were very professional and courteous. Will definitely recommend Watermart to my friends and family!
Kenny Leung
Kenny Leung
21:52 14 May 21
Zia has taken care of our RO system since day 1 and he is amazing! Incredibly professional, kind and honest. It’s because of him and Donna we will continue to add products from Watermart. Thanks so much!
Burgandi Caudle
Burgandi Caudle
19:09 26 Jul 21
Thank you Ken! I can always count on your excellent servicing of both my UV and Reverse Osmosis systems. Job well done!
Barb Buchak
Barb Buchak
20:27 31 Mar 21
Zia did a terrific job replacing our old water filtration system. He was totally professional and took the time to walk me through the new installation when it was completed. First class all the way!
Allan Perez
Allan Perez
20:10 17 Aug 21
We had a multistage drinking water filter system installed. Donna was awesome in helping us select a system that best meets the needs of what we were looking for. She was clear, honest, and responsive! George showed up on time, did a nice clean job, and was friendly and professional. He explained everything we needed to know and took the time to answer our questions. All around great experience. I would certainly recommend Watermart!!
Greg Coles
Greg Coles
01:56 26 Aug 21
I have been a satisfied customer of Watermart for years. I cannot say enough about how worry-free, maintenance-free and easy the experience has been with Watermart. Leaving me with sparkling clean, filtered delicious water on tap. Service and communication are extremely professional, thoughtful and kind, on the phone and in person. I especially want to thank Zia, who is a consummate professional and always provides one of the best customer service experiences I’ve ever had at any business. Support small business!.
WAYDE WATERS2020
WAYDE WATERS2020
16:52 02 Sep 21
We had an excellent experience with this business. We had a Reverse Osmosis system installed under our kitchen sink, and a shower filter added in our main bath. The difference with both is amazing. Worth every penny, since Pickering water has such a strong chlorine smell/taste. Now our drinking/cooking water tastes wonderful, and showers don’t smell like a public pool! Out technician, Ken, was on time, very polite and communicative (no sales pressure at all!), worked fast, and cleaned up after. Couldn’t be happier. Would recommend Watermart anytime.
Meg R
Meg R
15:18 23 Sep 21
We have had 2 installations through Watermart, each for both a reverse osmosis filter and water softener. Our recent installation was performed by Zia and he was amazing. They came quickly as we just moved, and completed the work with the utmost of courtesy and professionalism. Highly recommend this company!
Bernard Ockrant
Bernard Ockrant
03:01 06 Oct 21
We have been long time customers of Watermart (approx 20 plus years) and have found them to be a very knowledgeable and ethical company that provides excellent products and advice. The installation technicians are respectful and well trained and the customer service is top notch. We have recommended Watermart to others and will continue to do so!
Susan R
Susan R
14:53 24 Oct 21
I fully trust Watermart and highly recommend them for their expertise with installing and maintaining various kinds of water filters. And especially for their wonderfully friendly service!We first used Watermart in 2014 when we installed a whole home filter in our old house and we have recently asked them to return to install a similar filter in our new house, along with an under counter system.Each interaction with their sales team, technical advisors and installation experts has been a pleasure and I look forward to using them for years to come.
Toby Pilling
Toby Pilling
01:55 21 Dec 21
Watermart has once again come to my rescue. Our technician Samir was professional, knowledgeable and great to work with. Overall, they offer great services and products at great prices. I highly recommend this company for all of your water filtration needs.
Melinda Denicola
Melinda Denicola
17:44 30 Dec 21
I don’t often write reviews but felt compelled to, because of such a wonderful experience. We needed both a water softener and a purifying system for our home. Samir came and installed both without any problems! He was kind and courteous and everyone in the office was always very helpful! Thank you Watermart!! I highly recommend this company!
Erin Schaeffer
Erin Schaeffer
23:27 06 Jan 22
Watermart has been a fantastic provider of all our water related needs in our home, for a number of years, now. Samir was pleasant to deal with, was very efficient, and answered all our questions! On time, and the Carbon filter and Reverse Osmosis work was completed with no challenges. I am VERY PLEASED with the service and the Watermart products! Thanks again!
Frank C
Frank C
22:43 12 Jan 22
The folks at Watermart were very helpful, answering all questions, giving us a number of options (without pressure), and the serviceman who installed our new water softener system was efficient and polite, again taking the time to answer all questions and troubleshoot our piping system (we added a bypass for our fridge). They also called the following day to check in, which we greatly appreciated. We are very satisfied with our purchase.
Jason Binder
Jason Binder
02:17 21 Jan 22
We had Samir over to replace a faulty control head in our water softener. He was knowledgeable, polite and super efficient. We’re very pleased with the experience and would strongly recommend Watermart to anyone in need of their services.
Mark Felepchuk
Mark Felepchuk
19:52 20 Jan 22
Can’t say enough about the service and professionalism of the Watermart team. I don’t typically give reviews but was compelled by the 5-star service. With a plethora of great choices available, I landed on Watermart (twice) thanks in large part to the exceptional and expeditious service provided by Donna. She answered every one of my questions all the while not making it feel like she was pushing me on the product. The installation was just as efficient. Ken did a marvellous job (both times) making sure I knew what he’d done and answered any questions I had with operation and maintenance, although to be quite honest the units are very self sufficient. My only job is to fill the salt bin. All that said, the Watermart team performed at a level that exceeded my expectations.
Kelvin Ong
Kelvin Ong
10:33 08 Feb 22
Our neighbour recommended Watermart because they had a pleasant experience with them. So we got in touch and worked with Donna who professional and a pleasure to deal with. She explained the entire process to us, the benefits of each of their systems and services and Gabe is a competitive price.Install went smoothly as well. However a few months later we notice brown water stains on our toilets and fridge filtered drinking water tap which turned out to be iron. Watermart was happy to come out and adjust the settings to make sure we were happy.Dave who I believe is the owner even called himself to make sure we were satisfied. We highly recommend their services.
Shad A
Shad A
19:06 08 Feb 22
Our neighbour highly recommended Watermart to us because they had a pleasant experience working with them. So we got in touch and worked with Donna who was incredibly professional and a pleasure to deal with. She explained the entire process to us, the benefits of each of their systems and services and gave us a competitive price.Installation went smoothly as well.However a few months later we notice brown water stains on our toilets and fridge filtered drinking water tap which turned out to be iron. Watermart was happy to come out and adjust the settings to make sure we were satisfied.Dave, who I believe is the owner even called himself to make sure we were happy. We highly recommend their services.
Shad A
Shad A
19:33 08 Feb 22
Very good service. Zia came by to replace out filters which we do annually. He was very pleasant, knowledgeable and made sure to answers any questions I had. They also gave us a follow up phone call the next day to make sure everything was functioning well and see if we had any questions. Great customer service and company. Thank you!
Quincy Barker
Quincy Barker
23:11 11 Feb 22
Just got the regular maintenance of our reverse osmosis water system (filter & membrane change). Samir was the tech who came and he was courteous and explained clearly what was done and the post-service steps needed. He also helped fixed our leaky faucet.It was a pleasant experience.
Raymond chik
Raymond chik
20:35 28 Feb 22
Highly recommend Watermart. They went above and beyond to help us with our filter system installation. We wanted to install our own filter system but we found out it had some issues. Watermart was extremely considerate and willing to help us fix this issue. Donna was super helpful and very lovely over the phone. Our technician Ulas was very knowledgeable, professional and went over the top to help us. Mike was patient and very understanding with the last-minute schedule change. Quality service.
A. Shiao
A. Shiao
20:49 15 Mar 22
Tried to write a new review but it one let me! Thank you Samir for the yearly maintenance of changing the filters. You are so pleasant and courteous and knowledgeable. I highly recommend Watermart to anyone. Everyone is very professional.Amazing Service from start to finish! Friendly, polite, knowledgeable staff! Installation rep was amazing! Installed system in no time, explained system well and what to do. Water taste great! No more lugging big jugs of water! Highly recommend this company!
L Rock
L Rock
20:37 10 Mar 22
These guys have taken great care of me for years. Service is quick, professional, and minimally invasive. Things work every time, and the customer service is top notch. To my fellow hydrophiles, I say you are in good hands!
B Reckless
B Reckless
16:22 25 Mar 22
We have been using Watermart for many years. They notify us when filters are due to be changed (Reminder). The service people are punctual, very polite & efficient. They also service my 97 year old mother & she always raves about the excellent service people. They explain everything in full. I would highly recommend this Company.
Bev Hennick
Bev Hennick
17:59 28 Mar 22
After years of hard water, we needed a Softener for the home. Based on previous ratings, Watermart seemed the like the best choice … and we were correct! Donna and the others in the head office were pleasant to deal with, quick to reply, and answered our questions. Samir came to install the system, and was extremely courteous and professional in his work, and was done in no time. Thank you to the whole Watermart team.
Jeff Eason
Jeff Eason
19:10 31 Mar 22
We love Watermart. They maintain their clients expertly. During their last scheduled call, they noticed our faucet dripped. Samir came to change out our old faucet (yes, we’ve been loyal clients for a long time!!). He wore a mask and the shoe covers and was on time. He efficiently changed the faucet in no time at all. If only all businesses took such pride in their products and work!
Robyn Tarshis
Robyn Tarshis
14:01 13 Apr 22
Very positive. Ken arrived on time. His work was clean. Did not leave a mess. Explained everything clearly. I will recommend him and Watermart.Samir came to service my water system. He arrived within the agreed time. I can totally recommend him as he was polite, very professional and informative. A very positive and pleasant experience
Louise Ferrari
Louise Ferrari
16:52 18 Apr 22
We have a well for our home water supply and after 8 years of trying to balance our iron and water softener needs, we finally discovered Watermart after going through 3 other water service providers. Water treatment can appear very complicated to the first time well user and I found Dave and Ken at Watermart to be the most logical, patient and friendly people to help us manage our water needs. It does not need to be overly complicated to manage water. It does need expert advice on what filters are best to solve for the particular well water. Dave and Ken provided that expert advice. Ken has serviced our reverse osmosis over the past 2 years and the taste is fantastic! He recently installed a new filter tank to solve for our heavy iron and we can already see a difference in the water quality. I highly recommend Watermart for their excellent advice and service in managing your water needs.
Peter Burns
Peter Burns
17:56 06 May 22
Highly recommend Watermart. My experiences have always been excellent. I had my filters changed today and Zia, wa ls absolutely wonderful. Very friendly, answered all of my questions and left everything super tidy. Thank you, Zia
Mike Rodrigues
Mike Rodrigues
16:28 12 May 22
The whole team at Watermart have been extremely helpful! Donna was able to get me set up with a technician at a convenient time and George answered all my questions during installation. Great service overall!
Melissa Tan
Melissa Tan
13:13 24 May 22
We have been a reverse osmosis system customer for several years. Their original installation and annual servicing of the equipment has been good.But Zia really did an excellent job reinstalling the system in the basement of our new house when we moved recently. He is very knowledgeable, respectful and polite. Thanks Zia!
Mark Bridges
Mark Bridges
19:36 07 Jun 22
Once again and let’s keep this simple. Dave and his wonderfully attentive staff have taken care of us above and beyond what would normally be expected. If you want honest advice, the best system, a great service visit with Samir and not get oversold please be in touch with Dave at Watermart!
turner creek
turner creek
00:22 04 Jun 22
We’ve been using Watermart’s services both at the office and at home for 25 years. From installation to upgrades and maintenance, the materials and technicians have invariably been excellent. Dave keeps a close eye on all aspects of his business, ensuring fairness and total satisfaction. Quality like this is rare.
Steven Carter
Steven Carter
15:54 23 Jun 22
My water filtration system needed its filters to be changed. I didn’t purchase my system from Watermart but they didn’t mind. They sent a technician, Zia, to change the filters. He did an excellent job. He was professional and courteous, he provided advice and was mindful about cleaning up. Highly recommend this company.
Angela Zehr
Angela Zehr
09:53 24 Jun 22

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