Over 90% of our business comes from happy customers who refer their friends and family.

 

Everything went smoothly. Appointment times on both occasions worked with my schedule and the one hour time-line is great so I am not waiting half the day (the appointment was from 5-6pm) - most service companies quote from 12-5 which is too restrictive. On both occasions the service representative was knowledgeable, friendly, and quick to finish up their job with little mess.

We are very happy with the product. We feel it has enhanced the quality of both our drinking and cooking water and we use it extensively every day with no issues. We are happy not to be adding plastic water bottles to landfill sites anymore. It is great to get a reminder service call when the filters need changing as well -- one less thing to worry about. Both the person who installed the system and the person who changed the filters were great. Good representatives of the company, spoke well of the company, sounded connected to the company -- there was a sense of ownership to what they were doing beyond just servicing a water system. I worked in Human Resources Management of 15 years so I get excited when I come across good employees -- a rare and priceless asset especially when they are the face of the company. Whatever you are doing in terms of hiring, training, communication, and management techniques appears to be working well.
Lori Berenz

I was very happy with the service. I appreciated that Scott took the extra time to make changes to increase the pressure in the system when he wasn't happy with the results he was observing. He has very high standards of service and professionalism and made it easy for me by explaining everything I needed to know. Because of that, I have piece of mind knowing that I don't have to read any manuals or instruction booklets going forward.

During my preliminary telephone calls to inquire about your products and services, Dave was very helpful with no pressure to buy or deadlines for special pricing.

Linda was very quick and helpful relaying information to Dave or Scott when I called your store. Overall, it was a very pleasant experience and I feel that your staff really cares about your clients. I have a high level of respect and trust for your company and would highly recommend you to anyone looking for better water in their home or business.
Mike Prince

Dave is one of the most knowledgeable and experienced professionals that I have ever dealt with. His years of experience shows through in a very professional and relaxed manner and the combination made it a very easy decision to buy from you. The configuring of the system and setting up the appointment was as efficient as it could be.
Dave Johnston

Could you provide service for other companies ... e.g., Rogers Cable ... Lazy-boy ... etc. ? Linda, my wife was at home during the call. It was quick. It was efficient. I told the service man that I would see him again next year. Does not get much better than that!
Bill Browett

After many years of having a water system I finally experienced true customer service when I bought my home in 2008 and had problems with the water filter system that was already in the home. Everyone at Watermart went out of their way to make my life easy.

I can not say enough about the service and customer care that everyone within the company displays. They really do care about going that extra mile to make sure their customers are totally satisfied.

I would highly recommend Watermart. When it comes time to replace this system, I will not go anywhere else but Watermart - my belief is that you may be able to pay less for the product, but it is the service that really counts and I know you can count on Watermart.

Should you wish to contact me I would be pleased to provide Dave, Ron Linda and the company a reference.
Sincerely,
Susan Lancaster

Your customer service is excellent! Friendly reminders about upcoming service, flexibility when booking appointments and friendly, efficient technicians.
Sharon Bishop

We've had Ron as our service technician for a couple years. He is excellent!! Friendly and professional, punctual and really makes you feel like he would go that extra mile to do the job right.
Sky Cressman

Finding you via Google wasn't that easy, but I'm happy I landed on your site. I was very pleased with your service: Very informative, professional and quick. Both to get the necessary information and have the unit installed. Thank you!
Claudia Leavens

You have nothing to improve on! Your telephone reminders are great - and even when I don't respond to them Dave follows up with a reminder call. When I finally called back the woman on the phone was friendly and set-up a service appointment for the next day! Also - the appointments are for a 1-hour time-frame, and for several years now your service person always arrives on schedule! This is really appreciated! I am really pleased with the service we have received over the last few years. I honestly can't think of anything to improve upon.

Ron has been our service technician for a few years now. He always provides pleasant conversation, and honest feedback about our water system. I never feel like I am being "tricked" or talked-into any extra expenditures. My experience with your company so far has been that I've been dealing with a professional and honest business.
Barb Lindegger

Since owning a Reverse Osmosis Water System from Watermart, I never realized how much of a difference the taste of the water makes, my boys nor I can no longer drink tap water.

Watermart has quality products, quality service and most of all are a extremely knowledgeable and a very honest company to deal with. Dave will not steer you wrong, if you ... See Moreare interested in a good home water filteration system give them a call. My next step is a softener and whole home carbon system for this itchy dry skin that is now getting worse as the cold weather approaches.
Linda Filippelli

Ron is a superstar. My dog likes him - and she's a pretty hard sell :) Thanks guys.
Deena Altman

I think that what you have currently in place is perfect. We received a call to remind us that our system was due for it's check up and an appointment was made. Can't get any better than that. We were very happy with our service call. It was completed in a timely fashion. Scott was very informative. Gave us instructions on what to do when he was finished. Made sure the area was clean before he left. It was quite obvious that Scott cares about what he does.
Sherry Filion

Do not change a thing - you're doing great! Your service staff have always been on time, professional, pleasant, and their work has consistently been top notch. Scott is very knowledgable and I know I can trust his workmanship. Your products and service have consistently been exceptional. I will continue to recommend you to my family and friends. THANK YOU!
Susan Singer

I have been a patron of Watermart for the last several years, and have always found the quality of the product and of the service to be excellent, and the consideration given to clients is truly outstanding.
Ruth Craig

You were friendly, prompt, and most important knowledgable. We've referred your services further to our relatives and friends.
Nechama Friedberg

Service was great, very easy & straightforward. I was impressed with the service, friendliness, & promptness, and am very pleased with the new cooler system!
Joanne Adams

This was only a 60 second visit to change a broken knob on one of our dispensers. Your response time was fast and Scott was VERY pleasant and efficient just like all of the Watermart guys! It's a pleasure to work with everyone at Watermart.
Erica, Totum Life Science

Everything was great! I would use the fact that many people are waking up to the governments deception about fluoride to your advantage. More and more people are realizing it's true nature and purpose. Perhaps some information on your website about fluoride and it's dangers would help you. Try www.fluoridealert.org.

Everything was excellent, no need to improve, Scott and Dave were both very good and very knowledgeable about their trade.
Matthew Mercer

Very pleasant as usual, on time and efficient. We appreciate dealing with you and will continue to do so in the future. Keep doing what you're doing. It's great.
Wade Lapointe

 

Thank you for the outstanding customer service as well as answering all my questions regarding the reverse osmosis water filter system. I have recommended you to my neighbor, who will be contacting you regarding an installation date. Many thanks.
Eva Sue

 

The service was great. I made one phone call and the problem was fixed when I got home.  Thanks very much for the great service.
Mike Sangster

Everything was done very professionally and all employees were friendly and helpful. Ron was helpful, explained everything well and was fast and efficient. We have already recommended WaterMart to other people in our new community! All the best!
Michelle Zimmerman

You are doing an excellent job. It is always a pleasure dealing with your company. You are very knowledgeable and professional. Scott is an absolute pleasure. Keep him happy. Employees like him are few and far between.
Michael Greenberg

Ron has been our technician for the past few years (I think), and he's an outstanding ambassador for the company!
He's very friendly, approachable, knowledgeable, and efficient. He comes fully prepared with everything that's needed, and leaves everything as neat as a pin when he's done! Both my husband and I really appreciate that!!!
M. A. Veira

Dave, I was Watermart's Customer before your time and initially transferred from Safe Flow Water Systems to Watermart! I have always found your service very pleasant and customer oriented and always enjoy dealing with you and any of your team. Scott did a great job and so did everyone else that has been to my house. You have a great team and great service.
Reni Nellich

Don't change anything. Excellent service. Would recommend to friends. Always friendly, informed and courteous. Keep up the great work!!
Leora Roth

Before finding WaterMart, I was familiar with a bunch of the different water filter options but found lots of conflicting information about the benefits of each system and a massive range in prices.

WaterMart made the whole process easy. We went to the store and were helped out by Dave who first asked us a bunch of questions to assess what kind of system we were looking for and then explained all the options that would suit our criteria.

A few days later, the technician came to install our under-the-sink water filter and he was great too - friendly, clean, efficient, and thoughtful.

Plus, compared to other quotes I received, WaterMart was very reasonable. Good people. I highly recommend them.
Noah Godfrey

Everyone was incredibly efficient. The price negotiated for the product and the installation was fair. Also, I was quite pleased by Scott's service as well. The service call was excellent! I'm having trouble with my Bell Express Vu service. Those folks could learn from you!

Keep up the good work- I will definitely recommend you and if I need any other water services or products I will certainly call you."
Dayle Levy

Once again your team has delivered an outstanding service! I really appreciated the fact that Ron was kind enough to wait for us to get home instead of rescheduling the appointment.
Tamara Terzieva

Keep up the good work- I will definitely recommend you and if I need any other water services or products I will certainly call you.
Trevor Thomson

I love that you phone us for our regular service. It's one less thing for me to worry about.
Erica Song

You have absolutely nothing to improve upon.  You have always given us amazing service and your service men have all always been courteous pleasant and helpful. Very happy with the service & I have been here over 8 years. Also Linda is very pleasant on the phone so is Dave.
Susan Cianchino, Steinberg, Morton, Hope & Israel

No suggestions or complaints. Keep up the good work. Ron, over the years, has given very cordial, helpful, and engaging service. Both my wife and I are very appreciative of Water Marts standards of service and the water system you help us maintain.
Anthony Wilson

My husband and I both hold post graduate degrees but when it comes to fixing/maintenance we are very challenged, to say the least! Dave received a late night email from us, asking for help when we fumbled an easy filter change and created a water emergency under our kitchen sink, necessitating turning off the main water source to our house.

Dave called us immediately (10:30PM) and arrived shortly thereafter to rescue us. We couldn't believe our good fortune! I felt as if we were living in a small village where small business owners care about the well being of their customers and take pride in the products they sell. How remarkable to find someone like Dave in this day and age!!

By midnight, our problem was solved. We were able to shower, etc., have coffee in the morning and begin a normal day. Dave, our hero, left with a handshake and a smile, knowing that he had left us, satisfied and grateful customers!
Susan Schelberg

Nothing to improve. Excellent service! It was very easy and professional. The service technician (i wish i could remember his name!) was courteous and knowledgeable and represents your company very well!
Shawna Page

It could not have been more pleasant! Not a single criticism! Dealing with your company is a pleasure! I wish all companies were as pleasant & professional!!
Ann Strauss

I really felt comfortable and confident in speaking with Dave over the phone. Keep up the great work! The Watermart Team was great!
Marcello Lio

We have been loyal customers for over 20 years. Thanks very much for all your help.
Stacy Gilmore

Nothing to improve on. The Service man was right on time and was happy to explain what he was doing and why.
Jerry Naiberg

Service is amazing...Ron is great and very personable
Dr. Leslie Ee

There's probably nothing you can improve on. We wouldn't keep coming back to you if we were not happy.
Ed Gillowaychuk & Rose Gavrilov

Everything was totally satisfactory. Great job. Thank you"
Marvin Cohen

My Experience was great. I think you're doing a fantastic job. Ron (the technician) was great He answered all of my questions, was courteous, efficient & friendly. I was extremely impressed.
Emma Fletcher

There's nothing you guys can improve on.  Scott was just a really decent fellow that makes me pleased I am with your firm for service and parts.

I came to your firm and have not looked back. When I was doing a kitchen reno you gave me the best no nonsense advice I needed and actually knew how to say "no" which was really appreciated.
Fred Cain

Sunday night we noticed a leak in a connector to the tank. It was an urgent situation. We left a voicemail late at night for help first thing on Monday. All of the technicians were already very busy, so the owner, Dave, showed up first thing with a pocketful of parts to fix our problem. He put the prospect of sales and other opportunities aside so he could make sure his existing customer was looked after. Thank you Watermart and Dave for great service!
Jon Hart

The system was a good recommendation. The water is good and the price was right.
Elizabeth Emanuele

There's nothing you can do to improve.  Everything was perfect. I love the system and it really does the job.
Joanne V.

I really felt comfortable and confident in speaking with Dave over the phone. The Watermart Team was great!
Marcello

I've been with you guys for over 8 years. What more can I say?
Winson Woo

All of my dealings with Watermart have been great. I do feel that you take time to understand my business and advise and recommendations have always seemed to be a good balance of risk vs cost. Never any problems with service calls.
Kelly at KCL

Contacted you via e-mail, got a prompt reply with a quote and lots of info about R/O systems generally and yours specifically. Subsequently came into the store to meet Dave and see the product, very professional and personable, all questions answered thoroughly. Follow up service seems outstanding. Annual filter change reminders and installation if desired...

Everyone I have dealt with (Dave, Scott, Linda) has been very professional and courteous - great ambassadors for your company and just the kind of folks I'd like to have working on my behalf!
Terry Knight

Can't think of anything to improve on.  Good Work...nice people.
Frank Hoffman

The only thing you could do to improve is to bring me lunch. Honestly, Ron is terrific. Everything was super.
Liane de Lotbiniere

Keep up the good job. Everything was done quickly, in a friendly way and with clear explanations.
Aleksandra Netiosov

Can't really think of anything to improve - the service is always excellent.   Arrangements are always easy to set up. Very competent and Friendly.

Great work, we really trust that we are getting the best water filters possible and ongoing maintenance done in a trustworthy and friendly manner. We're pleased to be doing business with WaterMart.
Robert & Rosemary Gardner

I had an under sink water filtration system and 2 shower filters installed earlier this week and they work wonderfully and are much cheaper than the competition's products. Scott was very nice, very knowledgeable, and installed it all very well. I'm so glad I chose Watermart, I'll recommend you guys to all my friends. Thank you for being such a great company, it seems to me that profit is not your primary goal, other companies could learn alot from you guys.
Andrew Cichocki

Watermart knows water! Been working with Dave for 7 years. Excellent service and quality.
Wayne Gendel

I was very pleased with your service and am totally satisfied.
Peter Tate

Everything was excellent the way it was done. You do a much better job than the company we used to use.
Lou Onorati

It was very pleasant service and we are very satisfied with your work.
Olga Gelshteyn

Everyone was very friendly and accommodating. We have no complaints and would not hesitate to recommend your service. The work was completed speedily and with no mess.
Cora

You guys are great and your customer service is the best.   I am buying some of your new technology! You guys are the best! Wouldn't go anywhere else - ever. Tell everyone to go to Watermart bcs of the importance of your systems AND the customer service!
Sarah Miller

I went to Watermart Initially because of the price, and then because of the sense of integrity I encountered with Dave. You guys, and especially Dave, are great. I would like to thank you so much for helping me out. Best wishes.
Elisa

Watermart had the best customer service I have experienced in a long time when dealing with companies.  Scott did the install and did a great job.
Jeremy Meaghan

I like receiving notice that my filter system needs attention. This saves me from having to remember.
Lois Messinger

Everything was excellent. There's nothing I can think of to improve.
John Doerr

I was impressed that Ron and Dave will talk about competitors and what to look for if for any reason I would not buy from Water Mart. Your staff are knowledgable and friendly and not pushy. I'm impressed - it's hard to find that kind of service these days. Kudos!
Karen Ashby

Very excellent customer service, both on phone and in person. Quality of service very good.

Very rare to find people with great customer service skills these days. Too many people really don't care, and you can tell just be speaking with them.
Angela

Ron has always been on time, very pleasant, helpful and efficient with his work.

We have been happy customers for years and find it a pleasure to deal with everyone from Watermart with whom we come into contact with.
Martin Lipworth

Installation was difficult area to work in, but yet the job was done very professionally and neatly.
Thanks
Robert

Your web site is excellent - it gave me all the information I needed on how to research and choose a system that met my needs. When I visited your store I knew that Watermart was the right choice. Your service is excellent and I am recommending you to friends.

We also appreciate your follow up to ensure that everything is going well after the installation. My naturopath recommended a reverse osmosis system as I have serious health problems. Now I have peace of mind and know that I can contact Watermart if I have any questions or concerns. Thank you very much for a job well done.
Marian Brydson

Accessible and Easy to deal with. I felt an element of trust. Keep up the good work.
Maria Rubino

It was Dave's knowledge that made me choose Watermart.  Good information on the website, but was sold when I stopped in and spoke with Dave. Installation was excellent - Ron was a great guy.
Indru Gidvani

We wanted a water softener.   Watermart provided me the most information of any store and answered all our questions.

Very friendly and a job well done. Scott and Dave are very informative and helpful as well. Was a very pleasant experience. We love the soft water!! Plus with the drinking water system we don't have to buy bottled water any longer.
Jeremy Schmidt

This is the way all service calls should be done.
Martin Romain


You were friendly and answered all of my questions to my satisfaction.
Peter Marosis

I had the pleasure of chatting with one of your technicians (I believe his name is Scott), when he was servicing a system at my workplace about a year ago. He was extremely knowledgable and equally passionate about the importance of good water. When the time came for us to make good clean water a priority, I remembered that conversation and contacted WaterMart.  Dave at WaterMart was extremely helpful and made it easy to decide what system was the right one for us.  A fantastic buying experience!

Ron was very knowledgable, efficient, considerate, accommodating and friendly throughout the install. Dave was very knowledgable, consultative and friendly, and clearly demonstrated a genuine concern for our well being and that he cared we were making the right decision for our needs.  WaterMart is made up of a wonderful team of caring people who know how to treat their customers!

A big thanks from myself, my wife Tracy and my daughter Teia!

Sincerely,
Adrian Brown

We chose Watermart because of your knowledgeable staff and that you  care about the quality of the product being sold.  Friendly staff and helpful. We were impressed, from start to finish and everything went very smoothly.

Thanks Again.
Ben and Mala Lemoyre


The service was fantastic! I have no complaints. All was good - keep up the great service!
Dino Narsai

Everything is great the way it is done now. And your service calls are great as they are.
Barb Lindegger

The quality of the service was excellent! I wish all companies were as organized.
Pat Nielson

I've always had great service. The staff are very personable and efficient.
Ed

Dave's article provided very useful information. Feedback from my friend about your company is pretty good. Reasonably priced. Service is excellent.

When I was still researching the water filtration system, Dave provided a lot of information to help me make good decisions. Installation service was great.   Ron arrived promptly. Gave me options on locating the filter cartridges and optimizing space usage under the sink. Cleaned the area very well after the work was completed.
The next day, I received a call from Linda to get feedback on the installation. Very courteous. Overall, excellent service from start to finish
Lawrence Yu

Dear Sir/Madam:

On Friday, February 19th, 2010 Ron came by to service our water softener. I’m writing you this letter because he went out of his way to find a part for our very old unit. He mentioned that parts were very scarce and he’d try a few places. He returned on Monday with a part he felt would do. When I asked him where he found it he replied that he went to six places but wasn’t successful. He happened to find a piece similar to what he needed and “tweeked” it to fit.

I was so impressed with his service, honesty, and that he went out of his way (over the weekend) to find a part that was needed to repair our water softener. I am impressed with his service and your company. Employees like him are rare and he is an asset to your company.

Yours truly,
Laura Facca

Everything was done efficiently and properly.
Randy Kligerman

Keep up the excellent work! I've had Scott come to our home before and was pleased with his work. I called Fri afternoon and Linda was able to reach Scott and have him come by on his way home to change all filters. I was not expecting the service call to be turned around so quickly and was pleased that Scott took the call. He is very friendly, courteous and knowledgeable

Thank you Watermart Team!

Birgit Siegel Allison

You came highly recommended by my neighbour. It would be hard to beat the service I received. Very Knowledgeable, very cool, extremely personable.
Colin Charles

I have many years of satisfaction in dealing with Watermart
David Trebilcock

The help you provided pertaining to water filtration systems and options was very clear and specific.
Peter Tommasino

I was referred to you by Wayne Gendel (Forever Healthy) - I trust his expertise and knowledge.
Mar Lorenzo

There is nothing to improve. A pleasure as always. Fantastic service and a superior product keeps me happy and as a return customer. Dont change a thing. Perfect in every way. Thank you.
Wade Lapointe

Dave has been servicing our water filter for years and we have always found him to be professional, affable and efficient. Thanks a million
Nita Hill

All was excellent. I can't remember the gentleman's name. But he was great.
Bill Karababas

We've been dealing with you for a number of years now, and have always had Ron do the annual servicing of our filter equipment. We appreciate the consistency of this relationship, as it's always pleasant to already know the service person, and enjoy "catching up" on the latest news from him.Thanks for your continued excellent service.
Peter Veira

Keep up your excellent service which I find very friendly and pleasant. You have a high standard in your service calls. Thank you Dave, Linda, Ron & Scott for being so professional.
Haroutioun Gurunlian

You guys are great and always aim to please.
Mark Falkenberg


 
 

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Thornhill, ON, L3T 2C6, Canada
Phone: 905-886-7233
Email: info@watermart.com
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