Our business comes from happy customers who refer their colleagues, friends and family.
Everything went smoothly. Appointment times on both occasions worked with my schedule and the one hour time-line is great so I am not waiting half the day (the appointment was from 5-6pm) – most service companies quote from 12-5 which is too restrictive. On both occasions the service representative was knowledgeable, friendly, and quick to finish up their job with little mess.
We are very happy with the product. We feel it has enhanced the quality of both our drinking and cooking water and we use it extensively every day with no issues. We are happy not to be adding plastic water bottles to landfill sites anymore. It is great to get a reminder service call when the filters need changing as well — one less thing to worry about. Both the person who installed the system and the person who changed the filters were great. Good representatives of the company, spoke well of the company, sounded connected to the company — there was a sense of ownership to what they were doing beyond just servicing a water system. I worked in Human Resources Management of 15 years so I get excited when I come across good employees — a rare and priceless asset especially when they are the face of the company. Whatever you are doing in terms of hiring, training, communication, and management techniques appears to be working well.
Lori Berenz
I was very happy with the service. I appreciated that Scott took the extra time to make changes to increase the pressure in the system when he wasn't happy with the results he was observing. He has very high standards of service and professionalism and made it easy for me by explaining everything I needed to know. Because of that, I have piece of mind knowing that I don't have to read any manuals or instruction booklets going forward.
During my preliminary telephone calls to inquire about your products and services, Dave was very helpful with no pressure to buy or deadlines for special pricing.
Linda was very quick and helpful relaying information to Dave or Scott when I called your store. Overall, it was a very pleasant experience and I feel that your staff really cares about your clients. I have a high level of respect and trust for your company and would highly recommend you to anyone looking for better water in their home or business.
Mike Prince
Dave is one of the most knowledgeable and experienced professionals that I have ever dealt with. His years of experience shows through in a very professional and relaxed manner and the combination made it a very easy decision to buy from you. The configuring of the system and setting up the appointment was as efficient as it could be.
Dave Johnston
Could you provide service for other companies … e.g., Rogers Cable … Lazy-boy … etc. ? Linda, my wife was at home during the call. It was quick. It was efficient. I told the service man that I would see him again next year. Does not get much better than that!
Bill Browett
After many years of having a water system I finally experienced true customer service when I bought my home in 2008 and had problems with the water filter system that was already in the home. Everyone at Watermart went out of their way to make my life easy.
I can not say enough about the service and customer care that everyone within the company displays. They really do care about going that extra mile to make sure their customers are totally satisfied.
I would highly recommend Watermart. When it comes time to replace this system, I will not go anywhere else but Watermart – my belief is that you may be able to pay less for the product, but it is the service that really counts and I know you can count on Watermart.
Should you wish to contact me I would be pleased to provide Dave, Ron Linda and the company a reference.
Sincerely,
Susan Lancaster
Your customer service is excellent! Friendly reminders about upcoming service, flexibility when booking appointments and friendly, efficient technicians.
Sharon Bishop
We've had Ron as our service technician for a couple years. He is excellent!! Friendly and professional, punctual and really makes you feel like he would go that extra mile to do the job right.
Sky Cressman
Finding you via Google wasn't that easy, but I'm happy I landed on your site. I was very pleased with your service: Very informative, professional and quick. Both to get the necessary information and have the unit installed. Thank you!
Claudia Leavens
You have nothing to improve on! Your telephone reminders are great – and even when I don't respond to them Dave follows up with a reminder call. When I finally called back the woman on the phone was friendly and set-up a service appointment for the next day! Also – the appointments are for a 1-hour time-frame, and for several years now your service person always arrives on schedule! This is really appreciated! I am really pleased with the service we have received over the last few years. I honestly can't think of anything to improve upon.
Ron has been our service technician for a few years now. He always provides pleasant conversation, and honest feedback about our water system. I never feel like I am being "tricked" or talked-into any extra expenditures. My experience with your company so far has been that I've been dealing with a professional and honest business.
Barb Lindegger
Since owning a Reverse Osmosis Water System from Watermart, I never realized how much of a difference the taste of the water makes, my boys nor I can no longer drink tap water.
Watermart has quality products, quality service and most of all are a extremely knowledgeable and a very honest company to deal with. Dave will not steer you wrong, if you … See Moreare interested in a good home water filteration system give them a call. My next step is a softener and whole home carbon system for this itchy dry skin that is now getting worse as the cold weather approaches.
Linda Filippelli
Ron is a superstar. My dog likes him – and she's a pretty hard sell
Thanks guys.
Deena Altman
I think that what you have currently in place is perfect. We received a call to remind us that our system was due for it's check up and an appointment was made. Can't get any better than that. We were very happy with our service call. It was completed in a timely fashion. Scott was very informative. Gave us instructions on what to do when he was finished. Made sure the area was clean before he left. It was quite obvious that Scott cares about what he does.
Sherry Filion
Do not change a thing – you're doing great! Your service staff have always been on time, professional, pleasant, and their work has consistently been top notch. Scott is very knowledgable and I know I can trust his workmanship. Your products and service have consistently been exceptional. I will continue to recommend you to my family and friends. THANK YOU!
Susan Singer
I have been a patron of Watermart for the last several years, and have always found the quality of the product and of the service to be excellent, and the consideration given to clients is truly outstanding.
Ruth Craig
You were friendly, prompt, and most important knowledgable. We've referred your services further to our relatives and friends.
Nechama Friedberg
Service was great, very easy & straightforward. I was impressed with the service, friendliness, & promptness, and am very pleased with the new cooler system!
Joanne Adams
This was only a 60 second visit to change a broken knob on one of our dispensers. Your response time was fast and Scott was VERY pleasant and efficient just like all of the Watermart guys! It's a pleasure to work with everyone at Watermart.
Erica, Totum Life Science
Everything was great! I would use the fact that many people are waking up to the governments deception about fluoride to your advantage. More and more people are realizing it's true nature and purpose. Perhaps some information on your website about fluoride and it's dangers would help you. Try www.fluoridealert.org.
Everything was excellent, no need to improve, Scott and Dave were both very good and very knowledgeable about their trade.
Matthew Mercer
Very pleasant as usual, on time and efficient. We appreciate dealing with you and will continue to do so in the future. Keep doing what you're doing. It's great.
Wade Lapointe
Thank you for the outstanding customer service as well as answering all my questions regarding the reverse osmosis water filter system. I have recommended you to my neighbor, who will be contacting you regarding an installation date. Many thanks.
Eva Sue
The service was great. I made one phone call and the problem was fixed when I got home. Thanks very much for the great service.
Mike Sangster
Everything was done very professionally and all employees were friendly and helpful. Ron was helpful, explained everything well and was fast and efficient. We have already recommended WaterMart to other people in our new community! All the best!
Michelle Zimmerman
You are doing an excellent job. It is always a pleasure dealing with your company. You are very knowledgeable and professional. Scott is an absolute pleasure. Keep him happy. Employees like him are few and far between.
Michael Greenberg
Ron has been our technician for the past few years (I think), and he's an outstanding ambassador for the company!
He's very friendly, approachable, knowledgeable, and efficient. He comes fully prepared with everything that's needed, and leaves everything as neat as a pin when he's done! Both my husband and I really appreciate that!!!
M. A. Veira
Dave, I was Watermart's Customer before your time and initially transferred from Safe Flow Water Systems to Watermart! I have always found your service very pleasant and customer oriented and always enjoy dealing with you and any of your team. Scott did a great job and so did everyone else that has been to my house. You have a great team and great service.
Reni Nellich
Don't change anything. Excellent service. Would recommend to friends. Always friendly, informed and courteous. Keep up the great work!!
Leora Roth
Before finding WaterMart, I was familiar with a bunch of the different water filter options but found lots of conflicting information about the benefits of each system and a massive range in prices.
WaterMart made the whole process easy. We went to the store and were helped out by Dave who first asked us a bunch of questions to assess what kind of system we were looking for and then explained all the options that would suit our criteria.
A few days later, the technician came to install our under-the-sink water filter and he was great too – friendly, clean, efficient, and thoughtful.
Plus, compared to other quotes I received, WaterMart was very reasonable. Good people. I highly recommend them.
Noah Godfrey
Everyone was incredibly efficient. The price negotiated for the product and the installation was fair. Also, I was quite pleased by Scott's service as well. The service call was excellent! I'm having trouble with my Bell Express Vu service. Those folks could learn from you!
Keep up the good work- I will definitely recommend you and if I need any other water services or products I will certainly call you.
Dayle Levy
Once again your team has delivered an outstanding service! I really appreciated the fact that Ron was kind enough to wait for us to get home instead of rescheduling the appointment.
Tamara Terzieva
Keep up the good work- I will definitely recommend you and if I need any other water services or products I will certainly call you.
Trevor Thomson
I love that you phone us for our regular service. It's one less thing for me to worry about.
Erica Song
You have absolutely nothing to improve upon. You have always given us amazing service and your service men have all always been courteous pleasant and helpful. Very happy with the service & I have been here over 8 years. Also Linda is very pleasant on the phone so is Dave.
Susan Cianchino, Steinberg, Morton, Hope & Israel
No suggestions or complaints. Keep up the good work. Ron, over the years, has given very cordial, helpful, and engaging service. Both my wife and I are very appreciative of Water Marts standards of service and the water system you help us maintain.
Anthony Wilson
My husband and I both hold post graduate degrees but when it comes to fixing/maintenance we are very challenged, to say the least! Dave received a late night email from us, asking for help when we fumbled an easy filter change and created a water emergency under our kitchen sink, necessitating turning off the main water source to our house.
Dave called us immediately (10:30PM) and arrived shortly thereafter to rescue us. We couldn't believe our good fortune! I felt as if we were living in a small village where small business owners care about the well being of their customers and take pride in the products they sell. How remarkable to find someone like Dave in this day and age!!
By midnight, our problem was solved. We were able to shower, etc., have coffee in the morning and begin a normal day. Dave, our hero, left with a handshake and a smile, knowing that he had left us, satisfied and grateful customers!
Susan Schelberg
Nothing to improve. Excellent service! It was very easy and professional. The service technician (i wish i could remember his name!) was courteous and knowledgeable and represents your company very well!
Shawna Page
It could not have been more pleasant! Not a single criticism! Dealing with your company is a pleasure! I wish all companies were as pleasant & professional!!
Ann Strauss
I really felt comfortable and confident in speaking with Dave over the phone. Keep up the great work! The Watermart Team was great!
Marcello Lio
We have been loyal customers for over 20 years. Thanks very much for all your help.
Stacy Gilmore
Nothing to improve on. The Service man was right on time and was happy to explain what he was doing and why.
Jerry Naiberg
Service is amazing…Ron is great and very personable
Dr. Leslie Ee
There's probably nothing you can improve on. We wouldn't keep coming back to you if we were not happy.
Ed Gillowaychuk & Rose Gavrilov
Everything was totally satisfactory. Great job. Thank you.
Marvin Cohen
My Experience was great. I think you're doing a fantastic job. Ron (the technician) was great He answered all of my questions, was courteous, efficient & friendly. I was extremely impressed.
Emma Fletcher
There's nothing you guys can improve on. Scott was just a really decent fellow that makes me pleased I am with your firm for service and parts.
I came to your firm and have not looked back. When I was doing a kitchen reno you gave me the best no nonsense advice I needed and actually knew how to say "no" which was really appreciated.
Fred Cain
Sunday night we noticed a leak in a connector to the tank. It was an urgent situation. We left a voicemail late at night for help first thing on Monday. All of the technicians were already very busy, so the owner, Dave, showed up first thing with a pocketful of parts to fix our problem. He put the prospect of sales and other opportunities aside so he could make sure his existing customer was looked after. Thank you Watermart and Dave for great service!
Jon Hart
The system was a good recommendation. The water is good and the price was right.
Elizabeth Emanuele
There's nothing you can do to improve. Everything was perfect. I love the system and it really does the job.
Joanne V.
I really felt comfortable and confident in speaking with Dave over the phone. The Watermart Team was great!
Marcello
I've been with you guys for over 8 years. What more can I say?
Winson Woo
All of my dealings with Watermart have been great. I do feel that you take time to understand my business and advise and recommendations have always seemed to be a good balance of risk vs cost. Never any problems with service calls.
Kelly at KCL
Contacted you via e-mail, got a prompt reply with a quote and lots of info about R/O systems generally and yours specifically. Subsequently came into the store to meet Dave and see the product, very professional and personable, all questions answered thoroughly. Follow up service seems outstanding. Annual filter change reminders and installation if desired…
Everyone I have dealt with (Dave, Scott, Linda) has been very professional and courteous – great ambassadors for your company and just the kind of folks I'd like to have working on my behalf!
Terry Knight
Can't think of anything to improve on. Good Work…nice people.
Frank Hoffman
The only thing you could do to improve is to bring me lunch. Honestly, Ron is terrific. Everything was super.
Liane de Lotbiniere
Keep up the good job. Everything was done quickly, in a friendly way and with clear explanations.
Aleksandra Netiosov
Can't really think of anything to improve – the service is always excellent. Arrangements are always easy to set up. Very competent and Friendly.
Great work, we really trust that we are getting the best water filters possible and ongoing maintenance done in a trustworthy and friendly manner. We're pleased to be doing business with WaterMart. Robert & Rosemary Gardner
I had an under sink water filtration system and 2 shower filters installed earlier this week and they work wonderfully and are much cheaper than the competition's products. Scott was very nice, very knowledgeable, and installed it all very well. I'm so glad I chose Watermart, I'll recommend you guys to all my friends. Thank you for being such a great company, it seems to me that profit is not your primary goal, other companies could learn alot from you guys.
Andrew Cichocki
Watermart knows water! Been working with Dave for 7 years. Excellent service and quality.
Wayne Gendel
I was very pleased with your service and am totally satisfied.
Peter Tate
Everything was excellent the way it was done. You do a much better job than the company we used to use.
Lou Onorati
It was very pleasant service and we are very satisfied with your work.
Olga Gelshteyn
Everyone was very friendly and accommodating. We have no complaints and would not hesitate to recommend your service. The work was completed speedily and with no mess.
Cora
You guys are great and your customer service is the best. I am buying some of your new technology! You guys are the best! Wouldn't go anywhere else – ever. Tell everyone to go to Watermart bcs of the importance of your systems AND the customer service!
Sarah Miller
I went to Watermart Initially because of the price, and then because of the sense of integrity I encountered with Dave. You guys, and especially Dave, are great. I would like to thank you so much for helping me out. Best wishes.
Elisa
Watermart had the best customer service I have experienced in a long time when dealing with companies. Scott did the install and did a great job.
Jeremy Meaghan
I like receiving notice that my filter system needs attention. This saves me from having to remember.
Lois Messinger
Everything was excellent. There's nothing I can think of to improve.
John Doerr
I was impressed that Ron and Dave will talk about competitors and what to look for if for any reason I would not buy from Water Mart. Your staff are knowledgable and friendly and not pushy. I'm impressed – it's hard to find that kind of service these days. Kudos!
Karen Ashby
Very excellent customer service, both on phone and in person. Quality of service very good.
Very rare to find people with great customer service skills these days. Too many people really don't care, and you can tell just be speaking with them.
Angela
Ron has always been on time, very pleasant, helpful and efficient with his work.
We have been happy customers for years and find it a pleasure to deal with everyone from Watermart with whom we come into contact with.
Martin Lipworth
Installation was difficult area to work in, but yet the job was done very professionally and neatly.
Thanks Robert
Your web site is excellent – it gave me all the information I needed on how to research and choose a system that met my needs. When I visited your store I knew that Watermart was the right choice. Your service is excellent and I am recommending you to friends.
We also appreciate your follow up to ensure that everything is going well after the installation. My naturopath recommended a reverse osmosis system as I have serious health problems. Now I have peace of mind and know that I can contact Watermart if I have any questions or concerns. Thank you very much for a job well done.
Marian Brydson
Accessible and Easy to deal with. I felt an element of trust. Keep up the good work.
Maria Rubino
It was Dave's knowledge that made me choose Watermart. Good information on the website, but was sold when I stopped in and spoke with Dave. Installation was excellent – Ron was a great guy.
Indru Gidvani
We wanted a water softener. Watermart provided me the most information of any store and answered all our questions.
Very friendly and a job well done. Scott and Dave are very informative and helpful as well. Was a very pleasant experience. We love the soft water!! Plus with the drinking water system we don't have to buy bottled water any longer.
Jeremy Schmidt
This is the way all service calls should be done.
Martin Romain
You were friendly and answered all of my questions to my satisfaction.
Peter Marosis
I had the pleasure of chatting with one of your technicians (I believe his name is Scott), when he was servicing a system at my workplace about a year ago. He was extremely knowledgable and equally passionate about the importance of good water. When the time came for us to make good clean water a priority, I remembered that conversation and contacted WaterMart. Dave at WaterMart was extremely helpful and made it easy to decide what system was the right one for us. A fantastic buying experience!
Ron was very knowledgable, efficient, considerate, accommodating and friendly throughout the install. Dave was very knowledgable, consultative and friendly, and clearly demonstrated a genuine concern for our well being and that he cared we were making the right decision for our needs. WaterMart is made up of a wonderful team of caring people who know how to treat their customers!
A big thanks from myself, my wife Tracy and my daughter Teia!
Sincerely,
Adrian Brown
We chose Watermart because of your knowledgeable staff and that you care about the quality of the product being sold. Friendly staff and helpful. We were impressed, from start to finish and everything went very smoothly.
Thanks Again.
Ben and Mala Lemoyre
The service was fantastic! I have no complaints. All was good – keep up the great service!
Dino Narsai
Everything is great the way it is done now. And your service calls are great as they are.
Barb Lindegger
The quality of the service was excellent! I wish all companies were as organized.
Pat Nielson
I've always had great service. The staff are very personable and efficient.
Ed
Dave's article provided very useful information. Feedback from my friend about your company is pretty good. Reasonably priced. Service is excellent.
When I was still researching the water filtration system, Dave provided a lot of information to help me make good decisions. Installation service was great. Ron arrived promptly. Gave me options on locating the filter cartridges and optimizing space usage under the sink. Cleaned the area very well after the work was completed.
The next day, I received a call from Linda to get feedback on the installation. Very courteous. Overall, excellent service from start to finish
Lawrence Yu
Dear Sir/Madam:
On Friday, February 19th, 2010 Ron came by to service our water softener. I’m writing you this letter because he went out of his way to find a part for our very old unit. He mentioned that parts were very scarce and he’d try a few places. He returned on Monday with a part he felt would do. When I asked him where he found it he replied that he went to six places but wasn’t successful. He happened to find a piece similar to what he needed and “tweeked” it to fit. I was so impressed with his service, honesty, and that he went out of his way (over the weekend) to find a part that was needed to repair our water softener. I am impressed with his service and your company. Employees like him are rare and he is an asset to your company.
Yours truly, Laura Facca
Everything was done efficiently and properly.
Randy Kligerman
Keep up the excellent work! I've had Scott come to our home before and was pleased with his work. I called Fri afternoon and Linda was able to reach Scott and have him come by on his way home to change all filters. I was not expecting the service call to be turned around so quickly and was pleased that Scott took the call. He is very friendly, courteous and knowledgeable
Thank you Watermart Team! Birgit Siegel Allison
You came highly recommended by my neighbour. It would be hard to beat the service I received. Very Knowledgeable, very cool, extremely personable.
Colin Charles
I have many years of satisfaction in dealing with Watermart
David Trebilcock
The help you provided pertaining to water filtration systems and options was very clear and specific.
Peter Tommasino
I was referred to you by Wayne Gendel (Forever Healthy) - I trust his expertise and knowledge.
Mar Lorenzo
There is nothing to improve. A pleasure as always. Fantastic service and a superior product keeps me happy and as a return customer. Dont change a thing. Perfect in every way. Thank you.
Wade Lapointe
Dave has been servicing our water filter for years and we have always found him to be professional, affable and efficient. Thanks a million
Nita Hill
All was excellent. I can't remember the gentleman's name. But he was great.
Bill Karababas
We've been dealing with you for a number of years now, and have always had Ron do the annual servicing of our filter equipment. We appreciate the consistency of this relationship, as it's always pleasant to already know the service person, and enjoy "catching up" on the latest news from him.Thanks for your continued excellent service.
Peter Veira
Keep up your excellent service which I find very friendly and pleasant. You have a high standard in your service calls. Thank you Dave, Linda, Ron & Scott for being so professional.
Haroutioun Gurunlian
You guys are great and always aim to please.
Mark Falkenberg
This is probably the best company we have ever dealt with in terms of service and commitment. Thank you
Lorraine Diment
Scott was not only thorough, knowledgeable to the point where he noticed a leak under our sink. He tightened part of the pipe that was loose, put paper towel under the Reverse Osmosis tank which is right in front of this pipe, so if leaking should continue to occur, it would be easy to detect if the paper towel was wet. It was very nice of Scott to go beyond the call of duty and do that for us and so far, so good! Scott was very friendly, personable and did an exceptionally efficient and neat process with no trail left behind. I was 100 percent satisfied with Scott and look forward to having Scott return again in the future.
Anne Marie
Clearly, Dave knows his stuff! I really appreciated talking with Dave who knew his material so well. Learning about how he worked for other water companies and could talk about not liking the attachments they used, etc., was very interesting to me. I thought the written material provided was extremely detailed and comprehensible.
I can't think of one thing to improve! Mom was so impressed by Ron – and how he was so kind and polite she was going to phone to compliment you for your staff. My mother is an older lady and Ron really knew how to talk to her – speaking to her so it was easy for her to understand what was going on. I was very appreciative!
I am one happy camper!
Eve Herman
Dave was very knowledgable about the product and what would work best for our number of employees. The Merlin system supplies the quantity of water we need, fit our budget and fit in the space under our sink.
Service was excellent from our first contact with Linda over the phone, getting Dave's recommendation and having Ron drop in to our office to look at the space we had to work with, to the installation. Marie Walker
While researching the topic, I saw your website and remembered seeing the store while driving up Yonge Street. The fact that it was a local business was reassuring. I appreciated the comprehensive information about water filtration offered on the website. As a result, I came into the store and received well-informed, knowledgeable help on the subject. The main thing was that your team was knowledgeable and was honest about which products suited my needs. I didn't feel that I was being pushed to buy anything or that I was being sold things I didn't need.
Honesty, strong product knowledge, and a high-level of customer service will always win my patronage to a business. In addition to high-quality products, Watermart seems to have all of them. Thank you!
Brenda
My parents had Watermart install their water system and were very happy. Watermart has absolutely nothing to improve on! Ron was wonderful & a pleasure to have in my home. He was great with my 2 little kids, polite, clean, knowledgeable and efficient. I have never had such a positive experience with a tradesman in my home. Thank you!
Julie Harris
Everything was great as usual!
Mike Sangster
Everything was great. The service guy was very pleasant and knowledgeable. Keep up the good work!
Peter Lycos
I have never had any complaints about the service calls. I have always found calls to be a pleasant experience and most informative.
Scott was such a friendly and happy person. I have a small dog and she assumes that she should be part of what is going on. I thought she might be in the way but Scott handled the situation as if Molly was his own dog and she loved that. He spent more time too on the call as he ran into some repairs not expected. I think he should be recognized for his great attitude. He is definitely an asset to your business.
Janice Evensen
We appreciate the speed with which our problem was dealt with. After our first phone call to notify you of our problem, it was only within a few days that someone came out to us. Then when the problem persisted and I went out to your store, Linda was kind enough to give us enough RO water to get us through Thanksgiving. Thanks to Ron as well for installing the new system neatly and efficiently and huge thanks to Dave for replacing our system no questions asked at no charge. Dave always addresses and takes care of any issues or questions that may arise. We are quite happy with Watermart.
Sandra Patricio
All is very professional! Thank you.
Irit Targonsky
Who could ask for more? Scott was early, very personable, helpful and efficient! No fuss, no muss, no mess – all good!
Everyone I have ever dealt with, both in person and on the phone has been very pleasant, helpful, patient and thorough. Customer service is obviously something that is important to you, and to me!
Terry Knight
We have been very happy with all service & products from WaterMart. Thanks!
Alison
It was great that someone called due to the fact that the service technician was running behind (and traffic was crawling that day) — That phone call was very much appreciated and really is great customer service. I also like that we get 'the call' when we are due for servicing — I would never keep track of this, so it is very helpful.
Everyone from your company, whether on the phone or in person, is always very friendly and sincere — Always a pleasant experience. Thanks for the great work and for 'the Best Water in the city!!" We get a lot of compliments on how great the water tastes (or doesn't taste….?!) Thanks again
Laura Harry
You have the best customer service around. one phone call/year, a pleasant visit in a one hour time slot. You guys are terrific. Keep up the good work.
Beatrix Nagy
I have nothing but praise for Watermart. Whenever I have had a problem it has been taken care of quickly, efficently and professionally. What more could I possibly ask??
Mrs. Spencer
I was not present when the service took place unfortunately in order to provide better comment, but in the past few years, service has been wonderful.
Mison Yoon
I think you do a very good job at what you do and it is a pleasure working with you.
Patricia Nielson
The service was punctual and as non-intrusive as such a job could be. The mess was tidied up after the work was done and maybe left tidier than it was when he arrived.
Ruth Kingsmill
Scott is very friendly and I am impressed by the knowledge Watermart has about water filtration products. I look forward to next year's filter replacement.
Andrew Cichocki
Excellent all-around, from product, know-how, service and follow-through.
Arthur Tan
Everything went very well. Ron's work was exceptional. He fits well with us here as he is an open and honest person.
Honesty and customer service go a long way. These are 2 points that your organization shows. Please keep up the good work.
Wayne Eves
You guys are very proactive!
Peter and Anne Marie Tate
Good price for quality equipment and good cooperation with Dave
Greg Renski
The installation did not go quite as planned and my house had less pressure then before. Things do not always go as planned and how something is handled when they do not shows whether the company stands behind the products they sell. I would like to thank David for getting the issue resolved quickly.
Neo Lakkotrypis I chose Watermart because a family member had it installed in thier home and they were very satisfied with it. I tasted the water and liked it, I also had it installed at my previous home and loved the system so it was a no brainer to have it installed again.
Keep doing what your doing, your team all seem to be very polite and friendly. They take the time and effort to treat people with respect and answer questions with patience as well if they don't know the answer they take the time to find out and get back to you. I would recommend your business to anyone who is looking for a water system and already have.
Carla Cascone
Straight forward advice, friendly service and the right price point. Dave took the time to explain things thoroughly and patiently even though I called about three or four times. I liked the fact that I was given the information I needed without ever feeling the pressure to buy.
Ron was very pleasant, punctual and efficient. He took the time to explain things each step of the water system installation process. Ottavio Cicconi
I was pleased with the set-up and like the reminder call. Professional, neat and friendly.
Risa Weinberg
I can't remember the service techs name, but he was very pleasant. We have been using Watermart for quiet a few years now and your company has been servicing us before I got here, so I don't know where we got your company name from.
Don't change a thing; as I have said in the past, its a pleasure to finally find a company that know what "Customer Service" means.
Angela
Your team has got to be the most cheerful and friendly-est in the city
Hausmanis
It was excellent…and greatly appreciated how you called, came in a timely manner and then followed up—-recipe for success!! Praise for the friendliness and seriousness.
Nancy Friedberg
You guys are awesome!
Noah Godfrey
Service from Dave is always professional, pleasant and knowledgeable.
Martin Lipworth
Our entire experience with WaterMart was fantastic. Dave gave us information on the system options and we did not feel oversold at all. The price was also very reasonable. Ron was our service technician and he did run a bit late, but we received a phone call to advise us of the delay. On that note, he was less than an hour late. He was fantastic! He explained our system further, he worked with our wishes on the bypass lines (we wanted to keep some lines hard water), and he tried to keep the costs down for us. Our entire experience with WaterMart was awesome! The service, the professionalism, and the personalities were a pleasure to deal with. We would recommend them to anyone
Melissa
We've always found everyone at Water Mart very helpful, pleasant, knowlegable and HONEST. We've been coming to your store for many, many years, and hope to continue our relationship with you for years to come.
Anne Marie
I always find everyone at Watermart friendly, polite and accommodating.
I was referred to Watermart a couple of years ago by Michael Aviv, who I believe to be a top-notch plumber and an honest, trustworthy fellow. Everyone we have ever dealt with at Watermart has always been extremely customer service- oriented. Linda, Dave Ron and Scott are the staff with whom we are most familiar. Every time we do business together I always think to myself that it seems like a very well-run and happy business.
Stephanie Crawley
Everything was exceptional, especially Scott. Usually it is a real inconvenience having a service technician in your home, but my experience with the Watermart service technician was exceptionally quick, informative and pleasant. Even our dog liked Scott. Thank you.
Marta Schwartz
Hi Dave,
I wanted to give you some feedback on my recent visit from WaterMart. Scott delivered exceptional service, as always. It is always a pleasure to deal with him and you should be proud to have him on your team. I really like the fact that Linda took the time to call and let me know that Scott was running behind. I also wanted to tell you that it is always great dealing with you Dave. You are a true professional. I do, and will continue to recommend WaterMart.
Have a great weekend,
Rafael Araujo
Just keep doing what you do… I love the fact that Scott let us know what we will be needing to repair in the near future but he didn't push us to have it done at this moment (like other places)… He was also very patient with our questions
)
Linda E.
You couldn't do much more than what was done!!!! FANTASTIC!!!
Kerry Black
All was good. Keep it up!
Leora Roth
I think you're doing a good job now,no need to change it. Keep up the good work!
Haroutioun Gurulian
Ron is wonderful. We are always happy to see him. Make sure to keep him on your team…I don't think you could find any better!
Julie Harris
Excellent Customer service and Service. You have an amazing team and I just love my water!
Thanks to your whole team, Ron, Scott and Dave for taking care of my water system , it works great!
Such professionalism. Kind and personable Service Technician including Lynda. Thank you for for taking care of my needs.
Lisa
Service was excellent and as always efficient and effective in responding to the questions
Dave Johnston
Linda was courteous and helpful, Dave was supportive and Scott arrived when he said he would and did a good job.
Kim Gilbert
Good service call. No complaints.
Mr. Corvese
Very personable service technician who takes the time to explain the service and does not push the product if unnecessary.
Millescamps
Ron has always done the service calls and I have always been very pleased.
Maxine
We are long time customers of Water mart, we are very satisfied with the service you have provided us so far. Thank you.
Rose Persicone
Watermart is a pleasure to work with.
Drora Dan
My filtration system and the annual service calls have been totally unproblematic. What more can I say?
Susan Tarnow
Keep up the good work!
KJ Duck
Service is always efficient and pleasant. You have a wonderful team! Keep up the good work!
Brenda F.
You guys stayed with the issue until it was resolved. The issue wasn't with anything you had control over, but you still pushed through it.
Tim
Nothing much, All went very well. Minor mix up in dates but we found a mutually satisfactory date & time. No big deal.
Ron is awesome! Very personable & knowledgeable – very honest.
Nick D.
Great service, very personal.
Dave was very helpful over the phone and Ron provided excellent customer service. He was on time and did a fast and efficient job removing the filters from our old house and installing them in our new house. He listened carefully to my concerns and provided detailed explanation with regard to the filtration system.
Anna Prudovski
Nothing. I really appreciated getting a phone call when Scott was going to be a few minutes late. Scott is one of the few service technicians who have been to my house and left no mess behind – no cleanup required! He even brings his own cloths to wipe up any stray water drops.
You have a great team of people working for you. It is rare to find this level of customer service today. The fact that you ask for this feedback after a service call speaks volumes about how you do business!
Terry Knight
Nothing, quickand on time when you said Scott would be here. SERVICE is the name of the game.
Eric M.
Your team is always great, everything is out front, and the expectations are met. Bravo
Alex Barzan
Service was excellent as usual. Your people are all very good at what they do and very pleasant. You have a good working team starting with Linda.
Pat Nielson
You do a great job as it is!! Wish all my trades were like you guys.
Betty Tomsett
Thank you. It was perfect as always.
Beatrix Nagy
My friend, Dr. Kim Shallcross, suggested that I needed to get the same filter as she has when I build my new home. That is why I chose Watermart. The phone call today gave me sincere recognition and helped me with my questions.
Mary Milne
Good value for money, knowledgable staff. Ron was quite pleasant, and efficient. He worked through the lunch hour, and spotted a problem with our main shut off valve. We are quite pleased with the service.
Ruth
We are very satisfied with the level of professionalism and courtesy extended to us by all those that we had contact with. We would recommend Watermart without hesitation to our friends and family. Thank you again for a wonderful job!
Ashtiani
Loved the fact that I was called to let me know that he would be a little late. Was pleasantly surprised to receive a follow up call to make sure everything was working as it should be. Good work Watermart!
Carla Leyer
I knew you'd been there for years and years. Always a good sign.
We had an issue with low pressure but Dave responded immediately and Ron came and straightened the situation out for us without question.
The fact that Dave didn't try to offer "explanations" for it but sent Ron out the next day to fix the problem was greatly appreciated.
Lately we've had a number of companies try to justify or explain the problems we've had with their products or services. It was nice to have someone listen, acknowledge and proactively react without having to jump through hoops or go into a huge amount of detail to try and remedy the situation.
Very well done. Thanks Dave, Ron and the rest of the Watermart team.
Angelo Nastou
